Sale of travel and holidays:
Reproduction of Articles R.211-3 to R.211-11 of the Tourism Code
Governing relations between travel agencies.
In accordance with Articles L.211-7 and L.211-17 of the Tourism Code, the provisions of Articles R.211-3 to R.211-11 of the Tourism Code, the text of which is reproduced in full below, are not applicable to operations for the reservation or sale of transport tickets which do not form part of a tour package. The brochure, the site, the quotation, the proposal and the schedule of the organizer shall constitute the preliminary information described by Article R.211-4 of the Tourism Code.
EXTRACTS FROM THE TOURISM CODE
Art. R.211-3 – Subject to the exclusions provided in the third and fourth paras of Article L.211-7, any offer for sale and any sale of travel or holiday services shall give rise to the issue of appropriate documents, which shall be compliant with the rules defined by the present section.
In the case of the sale of airline tickets or travel tickets for scheduled services which are not accompanied by ancillary services to the transport operations concerned, the vendor shall issue to the purchaser one or more passenger tickets for the entire journey, issued by the carrier or under the responsibility of the latter. In the case of transport-on-demand, the name and address of the carrier on behalf of whom the tickets are issued shall be indicated. The separate invoicing of different elements in a single tour package shall not exempt the vendor from the obligations which are incumbent thereupon under the regulatory provisions of the present section.
Art. R.211-3-1 – The exchange of pre-contractual information or the notification of contractual conditions shall be executed in writing. This information may be exchanged electronically, subject to the conditions of validity and terms of practice provided in Articles 1369-1 to 1369-11 of the Civil Code. The name or corporate name and address of the vendor shall be indicated, together with information on the registration thereof in the register provided in Article L.141-3 or, where applicable, the name, address and indication of the registration of the federation or the union indicated in the second para of Article R.211-2.
Art. R.211-4 – Prior to the conclusion of the contract, the vendor shall notify to the consumer information on prices, dates and other constituent elements of services to be delivered in conjunction with travel or holiday services, including:
1 The destination, means, characteristics and categories of transport employed;
2 The type of accommodation, the location thereof, the accommodation rating and the principal characteristics thereof, its approval and touristic classification under the terms of regulations or practices in force in the host country;
3 Catering services provided;
4 The description of the itinerary, in the case of a round trip;
5 Administrative and health formalities to be completed by French nationals, or by the nationals of another Member State of the European Union or of a country which is a party to the Agreement on the European Economic Area, specifically in the event of the crossing of frontiers, and deadlines for the completion thereof;
6 Visits, excursions and other services included in the package, or subject to the payment of a price supplement;
7 The minimum or maximum size of a group required for the go-ahead of the travel operation or holiday concerned and, if the go-ahead of the travel operation or holiday is subject to a minimum number of participants, the limit date for the notification of the consumer in the event of the cancellation of said travel operation or holiday; this date shall be no later than twenty-one days in advance of departure;
8 The amount or percentage of the price to be settled by way of a payment of account upon the conclusion of the contract, and the schedule for the settlement of the balance;
9 Terms for the adjustment of prices, as provided by the contract under the terms of Article R.211-8;
10 Conditions for cancellation of a contractual nature;
11 Conditions for cancellation defined in Articles R.211-9, R.211-10 and R.211-11;
12 Information concerning the optional conclusion of an insurance contract for the coverage of the consequences of certain cases of cancellation, or of an assistance contract for the coverage of certain specific risks, specifically repatriation expenses in the event of accident or sickness;
13 Where the contract includes air transport services, information on each leg of the flight, as provided in Articles R.211-15 to R.211-18.
Art. R.211-5 – Preliminary information notified to the consumer shall be binding upon the latter unless, within said information, the vendor has expressly reserved the right to modify certain elements thereof. In this case, the vendor shall clearly indicate the extent to which any such modification may be applied, and to what elements.
In any event, modifications to the preliminary information shall be notified to the consumer prior to the conclusion of the contract.
Art. R.211-6 – The contract concluded between the vendor and the purchaser shall be in writing, and shall be established in duplicate, one copy of which shall be delivered to the purchaser, and signed by both parties. Where the contract is concluded electronically, Articles 1369-1 to 1369-11 of the Civil Code shall apply. The contract shall include the following clauses:
1 The name and address of the vendor, their guarantor and their insurer, together with the name and address of the organizer;
2 The travel destination or destinations and, in the event of a split holiday, the various periods concerned and the dates thereof;
3 The means, characteristics and categories of transport employed, dates and places of departure and return;
4 The type of accommodation, the location thereof, the accommodation rating and the principal characteristics thereof, and its touristic classification under the terms of regulations or practices in force in the host country;
5 Catering services provided;
6 The itinerary, in the case of a round trip;
7 Visits, excursions or other services included in the total price of travel or of the holiday;
8 The total price of services invoiced, together with an indication of any adjustment to this invoicing in accordance with the provisions of Article R.211-8;
9 Indication, where applicable, of any charges or taxes levied on certain services, including landing taxes, embarkation or disembarkation fees in ports and airports, and visitor’s tax, where these are not included in the price of the service or services provided;
10 The schedule and terms for the settlement of the price; the final payment completed by the purchaser shall be no less than 30% than the price of travel or of the holiday, and shall be settled upon the delivery of documents which permit said travel or holiday to be undertaken;
11 Particular conditions requested by the purchaser and accepted by the vendor;
12 Terms under which the purchaser shall be entitled to lodge a complaint against the vendor on the grounds of the non-fulfilment or incorrect fulfilment of the contract, which shall be submitted at the earliest opportunity, by any means which permits the acquisition of an acknowledgement of receipt in respect thereof from the vendor and, where applicable, notified in writing to the organizer of the trip and to the service provider concerned;
13 The limit date for the notification of the purchaser in the event of the cancellation of travel or of the holiday by the vendor, where the go-ahead of said travel or holiday is dependent upon a minimum number of participants, in accordance with the provisions of para 7° of Article R.211-4;
14 Conditions for cancellation of a contractual nature;
15 Conditions for cancellation provided in Articles R.211-9, R.211-10 and R.211-11;
16 Details of risks covered and amounts of cover contracted under the terms of an insurance policy for the coverage of the consequences of the professional public liability of the vendor;
17 Information concerning the insurance contract for the coverage of the consequences of certain cases of cancellation, concluded by the purchaser (policy number and name of the insurer), and information on the assistance contract for the coverage of certain particular risks, specifically repatriation expenses in the event of accident or sickness; in this case, the vendor shall provide the purchaser with a document specifying, as a minimum requirement, risks covered and excluded risks;
18 The limit date for the notification of the vendor, in the event of the assignment of the contract by the purchaser;
19 An undertaking for the submission to the purchaser, no later than ten days in advance of the scheduled date of departure, of the following information:
a) The name, address and telephone number of the local representative of the vendor or, failing this, the names, addresses and telephone numbers of local organizations who will be able to assist the customer in the event of difficulties or, failing this, a call number for emergency contact with the vendor;
b) Where minors are included in foreign travel or holidays, a direct contact telephone number and address for the child concerned, or their guardian, in the location of the holiday.
20 The cancellation clause and clause for the no-penalty refund of sums paid by the purchaser, in the event of non-compliance with the obligation for information provided in para 13° of Article R.211-4;
21 An undertaking for the notification to the purchaser, in due time prior to the start of travel or the holiday, of departure and arrival times.
Art. R.211-7 – The purchaser shall be entitled to assign its contract in favour of an assignee who shall fulfil the same conditions as the former for the purposes of the travel or holiday to be undertaken, provided that said contract has yet to produce any effects.
Unless otherwise provided more favourably in favour of the assignor, the latter shall be required to notify the vendor of its decision by any means which permits the acquisition of an acknowledgement of receipt in respect thereof, no later than seven days in advance of the start of travel. In this case of a cruise, this time limit shall be increased to fifteen days. Under no circumstances shall this assignment be subject to the prior authorization of the vendor.
Art. R.211-8 – Where the contract includes express provision for the adjustment of the price, within the limits provided in Article L.211-12, it shall indicate the precise terms for the calculation of price variations, both upward and downward, and specifically the amount of transport charges and taxes pertaining thereto, the currency or currencies which may impact upon the price of travel or of the holiday, the proportion of the price to which the variation applies, and the exchange rate for the currency or currencies considered as a basis of reference for the establishment of the price included in the contract
Art. R.211-9 – If, prior to the departure of the purchaser, the vendor is constrained to apply a modification to one of the essential elements of the contract, such as a significant increase in the price, and fails to observe the obligation for information provided in para 13° of Article R.211-4, the purchaser shall be entitled, without prejudice to any action for compensation in respect of any damages sustained, and further to the notification of the vendor to this effect, by any means which permits the acquisition of an acknowledgement of receipt in respect thereof:
– either to terminate the contract, and receive an immediate no-penalty refund of sums paid; or
– to accept the modification or the substitute travel arrangements proposed by the vendor; a rider to the contract, specifying the modifications applied, shall then be signed by the parties; any price reduction shall be deducted from any outstanding sums payable by the purchaser and, if the payment already completed by the latter exceeds the price of the modified service, the overpayment shall be refunded thereto prior to the date of departure.
Art. R.211-10 – In the case provided in Article L.211-14, in the event that, prior to the departure of the purchaser, the vendor cancels the travel or holiday concerned, it shall notify the purchaser by any means which shall permit the acquisition of an acknowledgement of receipt in respect thereof; the purchaser, without prejudice to any action for compensation in respect of any damages sustained, shall obtain from the vendor an immediate no-penalty refund of sums paid; the purchaser shall, in this case, receive compensation which shall be at least equal to the penalty for which they would have been liable, had cancellation proceed on grounds which were attributable to the latter on the same date.
Under no circumstances shall the provisions of the present article constitute an impediment to the conclusion of an amicable agreement, the object of which shall be the acceptance, by the purchaser, of substitute travel arrangements or a substitute holiday proposed by the vendor.
Art. R.211-11 – If, further to the departure of the purchaser, the vendor is unable to deliver a predominant proportion of the service provided in the contract, representing a significant percentage of the price settled by the purchaser, the vendor shall immediately implement the following measures, without prejudice to any action for compensation in respect of any damages sustained:
– either the proposal of services by way of replacement for the scheduled services, subject to the assumption of any price supplement and, where the services accepted by the purchaser are of an inferior quality, subject to the redemption of any price difference by the vendor in favour of the purchaser immediately upon the return thereof; or
– if no replacement service is available, or is refused by the purchaser on legitimate grounds, the supply to the purchaser, with no price supplement, of travel tickets for their return journey, under conditions which shall be deemed equivalent, to the place of departure or to another location which shall be accepted by both parties.
The provisions of the present article shall be applicable in the event of non-compliance with the obligation provided in para 13° of Article R.211-4.
GENERAL CONDITIONS OF SALE
Offers which are subject to the present conditions of sale shall be proposed by the company “Les Voyages Linea” (hereinafter: LVL), a brand of LINEA VOYAGES SAS.
LVL is the holder of registration n° IM13100074 issued by ATOUT FRANCE (79/81 Rue de Clichy, 75009 Paris), IATA licence n° 20254091, a professional public liability insurance policy issued by HISCOX Tourisme Pro, policy n° RCP 0073201, and a financial guarantee constituted by the APST (French professional association for solidarity in the tourist industry).
LVL is also a member of “Les Entreprises du Voyages” (formerly the “Syndicat National des Agences de Voyages” – the National Syndicate of Travel Agencies) and of “Atout France” (the French tourism development agency).
The contract shall be governed by conditions of sale in force upon the date of definitive registration (c.f. para 2). Any client of the company LVL hereby acknowledges that they are qualified to conclude a contract under the conditions described in the conditions of sale. Accordingly, the client shall be of majority age, and shall not be under guardianship or trusteeship. The client hereby guarantees the truthfulness and accuracy of information supplied by the latter, or by any member of its family. The descriptions, information and images published in the present brochure are consistent with those supplied by our partners as at 15/11/2017. They shall be subject to modification, and will be updated on our website at www.lesvoyageslinea.com.
Registration for one of our trips shall imply the compliance of the Client with our general and particular conditions of sale. Registration shall be classified as definitive (including tailor-made holidays) with effect from the receipt by LVL of the completed, dated and signed registration form, or the validation of the on-line quotation.
2.1 General points
All prices are quoted in euros. Value Added Tax (VAT) is included in all our prices, in the known percentage in force as at 01/11/2017. Any adjustment to this tax shall be systematically incorporated in travel tariffs at the time of reservation, or retroactively up to 35 days from the date of departure.
Only those services which are explicitly mentioned in the descriptions of trips shall be included in the price. In principle, and unless provided otherwise in the description of the trip concerned, the following services shall not be included in the price:
– any service prior to check-in, upon departure, or subsequently to customs clearance upon return;
– territorial departure taxes charged by certain parties, to be settled on-site in cash upon check-in;
– personal expenditure (gratuities, telephone charges, various security deposits, etc.);
– vaccination and visa costs;
– optional excursions, and any service not included in the description of the trip;
– baggage supplements
– parking charges;
– visitor’s taxes.
The Client shall decide whether the price is acceptable at the time of registration. No challenge to the price shall be considered subsequently.
2.2 Adjustment of prices
In accordance with Article L 211-12 of the Tourism Code, LVL shall reserve the right to undertake the adjustment of prices, whether upwards or downwards, in accordance with the following terms:
– Exchange rate variations: if a fluctuation in exchange rates affects the total price of the trip, the resulting impact shall be passed on in full. This exchange rate fluctuation shall only be considered with respect to services which are invoiced to us in foreign currencies.
– Variation in the cost of transport operations, taxes and charges: any variation shall be incorporated in full in the price of sale of the trip.
No price adjustment shall be applied less than 30 days in advance of departure. In the event of an increase, the Client shall be permitted a term of one week to confirm its acceptance or refusal. In the event of the latter, no cancellation charge shall be payable if the proposed increase is equal to or greater than 10%. In other cases, cancellation charges shall apply, as provided in Article 5.
2.3 MANDATORY SUPPLEMENTS TO BE SETTLED ON-SITE
Mandatory supplements to be settled on-site are levied by our suppliers. These will be notified to you by our travel advisors at the time of your reservation, and will appear on your travel proposals and invoices.
2.4 EARLY-BIRD PROMOTIONS AND OFFERS
These offers shall apply to accommodation only, to the exclusion of transport tariffs, administration charges and insurance. All offers shall subject to restrictions with respect to their term of application and, in some cases, dates of travel or specific accommodation. Offers shall not apply retroactively, and shall not be combinable with any other promotional offer. In the event of a modification to the holiday concerned outside the dates of the offer, a new tariff charge shall be applied.
3.1 Settlement of payment on account and balance of transaction
Any registration shall give rise to the settlement of a payment on account, as follows:
– 30% of the total value of accommodation
– 100% of the value of travel tickets
– 100% of the value of supplementary services or activities.
The balance shall be payable 35 days prior to departure.
The amount of insurance premiums contracted by the client in conjunction with their trip shall be settled at the time of registration.
In the event of any registration less than 35 days in advance of departure, settlement shall be completed in a single instalment, to the total cost of the trip. LVL shall submit an invoice to the Client, further to the full confirmation of the trip.
3.2 Means of payment
– By bank card.
In the case of payments by bank card, the Client shall be responsible for confirming that the amounts concerned have been correctly debited, or that the invoice(s) corresponding to the service delivered by LVL has (have) been received.
The following bank cards shall be accepted:
– the national “Carte Bleue”
– Visa, Visa Premier, Visa Platinum, Visa Infinite, Visa Electron and American Express cards.
– Cash payments, in euros only, may be settled directly in one of the offices of Voyages Linea.
– Settlement by bank or postal cheque: these shall be made payable to the order of “Linea Voyages”, and submitted by post to our agency at: 2 Rue du 1er Consul, 20000 AJACCIO. No cheque submitted within one month of departure shall be accepted.
– Charges for the modification of the means of payment after debiting shall be invoiced to the amount of 1% of the sum debited. You may be asked to present a photocopy of the bank card used for payment, together with a photocopy of the passport or of the national identity card of the bearer of the bank card, and those of other passengers.
– By traveller’s cheque: it is possible to complete settlement by traveller’s cheque, whether in whole or in part, subject to compliance with the following procedure:
Further to the confirmation of reservation, submission of the traveller’s cheque to our agency by registered letter with acknowledgement of receipt or delivery, including the personal details (name, forename and file reference) of each passenger, up to 35 days prior to the date of departure.
N.B.: LVL does not redeem traveller’s cheques for cash. In the event of the cancellation of the trip, the sum credited shall correspond to the value of the trip and not to that of the traveller’s cheque, subject to the application of any cancellation charges (c.f. para 5 “Conditions of cancellation”).
Under no circumstances shall payments by “money order” be accepted.
3.3 Adjustment of price
No later than 35 days in advance of departure, a corrective invoice may be submitted to the Client, in the event of price variations of the type described in Article 1.2.
Settlement of this invoice may be completed:
– in conjunction with the balance
– additionally, if the balance has already been settled.
Any arrears in the settlement of the balance may be classified as a cancellation, in respect of which the cancellation charges described in Article 5 shall apply.
4. NON-APPLICABILITY OF ENTITLEMENT FOR WITHDRAWAL
Under the Consumer Code: rules governing distance selling provide for a 14-day withdrawal period, for exchange or reimbursement.
IMPORTANT: under these same rules, this right of withdrawal is not applicable to tourism services (Article L 121-21-8 of the Consumer Code).
Thus in respect of any application for services submitted to LVL, the Client shall not enjoy any right of withdrawal.
5. CANCELLATION ON THE INITIATIVE OF THE CLIENT
Any requests for total or partial cancellation shall be made in writing, and submitted by E-mail to email@example.com. The date considered for the definition of the cancellation period shall be the working day following the receipt of the request for the modification concerned.
Any cancellation by the traveller shall entail the levying of applicable charges, with respect to the date of departure originally scheduled.
For terrestrial accommodation services (a):
Any cancellation over 30 days prior to departure shall entail a minimum charge of €50 per person
Cancellation between 30 and 21 days in advance: 25% of the charge for accommodation
Cancellation between 20 and 8 days in advance: 50% of the charge for accommodation
Cancellation between 7 and 3 days in advance: 75% of the charge for accommodation
Cancellation between 2 and 1 day(s) in advance: 90% of the charge for accommodation
Less than 1 day in advance, or in the event of a no-show: 100% of the charge for accommodation.
Regardless of the type of trip, in the event of cancellation, insurance premiums and administrative charges shall not be refundable.
Air and maritime transport (b)
Any cancellation, including cancellation on the date of reservation itself, shall entail charges to the value of 100% of the cost of transport, regardless of the date of departure or the date of cancellation. Reimbursement of transport taxes varies from company to company.
If the cancellation of the trip of one of the persons entered on the registration form results in the reservation of another type of accommodation, any supplement shall be settled prior to departure by the participants in the trip. Cancellation of the reservation, on whatever grounds, shall not exempt the Client from the settlement of sums for which it shall be liable to LVL.
6. MODIFICATION ON THE INITIATIVE OF THE CLIENT
6.1 Modification prior to departure
Requests for modifications shall be made in writing, and submitted by E-mail to firstname.lastname@example.org. The date considered for the definition of the modification period shall be the working day following the receipt of the request for said modification.
For terrestrial accommodation services (a):
Any modification over 30 days prior to departure shall entail a minimum charge of €50 per transaction.
Air and maritime transport (b):
Any modification, including modification on the date of reservation itself, shall entail charges to the value of 100% of the cost of transport, regardless of the date of departure or the date of modification. This scale of charges shall also apply in the event of a change of name, or spelling errors in the names notified at the time of reservation.
Modifications to the date, type of transport, city of departure or arrival, type of accommodation or the identity of the travellers shall entail the application of Article 5.
(a) Excluding the leasing of houses and boats, and tailor-made sales. Particular conditions of sale shall be notified at the time of reservation.
(b) Conditions for the sale of transport services shall be notified at the time of reservation.
Modifications to promotional sales
Sales incorporating promotions shall not be subject to modification. Any request for modification shall be classified as a cancellation.
6.2 Modification after departure
Any trip which is interrupted or curtailed, or any terrestrial service which is not consumed (transfers, excursions, accommodation, etc.) on the initiative of the participant, on whatever grounds, shall not give rise to any refund.
7. CANCELLATION/MODIFICATION ON THE INITIATIVE OF “LES VOYAGES LINEA” PRIOR TO DEPARTURE
In accordance with Article L 211-14 of the Tourism Code, should LVL be constrained to cancel the trip, it shall notify the Client to this effect, and all sums paid shall be refunded to the Client.
– If this cancellation is dictated by circumstances of force majeure or circumstances involving the safety of travellers, the Client shall not be entitled to claim any compensation (Article 1148 of the Civil Code).
– Descriptive terms may indicate a minimum number of passengers, below which the service provider reserves the right not to execute the service concerned. LVL shall notify the Client, immediately LVL is alerted to this effect by the service provider. In this case, all sums paid shall be refunded to the Client. The Client shall not be entitled to claim compensation.
– If it is necessary to modify key elements of the trip prior to departure, LVL shall alert the Client to this effect by all appropriate means, and shall propose the following:
– either an option for the cancellation of the trip, free of charge; or
– an option for the acceptance of a different holiday offer.
Settlement of the payment on account will permit the reservation of various services by LVL from its service providers. Notwithstanding the best efforts of LVL, it may occur that certain services are no longer available. In this case, LVL shall propose to the Client, at the earliest opportunity, one or more alternatives (including, where applicable, a change in price in relation to the initial and validated quotation, if no similar alternative is available).
Should the Client decline to accept any of these alternatives, LVL shall reserve the right to cancel the contract for the initial trip, and shall refund the payment on account already settled to the Client.
If the registration form is confirmed a substantial time subsequently to the issue thereof, the Client will incur the risk that one or more services will no longer be available.
8. AIR TRANSPORT
8.1 Conditions of carriage
General and particular conditions of carriage applied by the airline can be accessed on the website of the airline, or are available on request from LVL. In accordance with the Warsaw Convention, any airline may specifically have occasion to modify flight schedules and/or itineraries without prior notice, together with airports of departure and arrival. If, in the event of a modification to the trip by the airline, specifically on the grounds of technical incidents, climatic or political conditions, delays, cancellations or strikes, additional stopovers, changes to aircraft, routes, etc., the Client decides not to proceed with the trip, they shall be invoiced for the cancellation charges described in Article 5 above.
LVL shall not reimburse expenses (for taxis, hotels, transport, catering, etc.), once the Client is under the stewardship of the airline.
Unless specified otherwise, passengers shall present themselves at the check-in desk of the airline no later than 2 hours in advance of the scheduled departure time. In the event of failure to observe this time limit, entailing a no-show for departure, the Client shall not be entitled to any refund.
8.3 No-show for departure
Failure to board the outward flight shall automatically entail the cancellation of the return ticket by the airline, wherein the Client shall not be entitled to claim any transfer or reimbursement of the initial ticket or of tickets purchased by the latter, any accommodation costs or any other costs.
8.4 Inward and outward travel
If the scheduled flight for inward or outward travel is cancelled or delayed, on whatever grounds (e.g.: a strike, an insufficient number of passengers, adverse meteorological conditions, delays or technical problems), airlines shall reserve the right, in this case, to provide transport by any other mode.
LVL shall not be liable for the consequences of delays (failure to catch a scheduled flight) during inward and outward legs of travel which are organized directly by the Client.
The carriage of baggage in the hold or in the cabin varies from company to company. Tariffs notified may exclude baggage. Your travel advisor will notify you of the specific elements included in your reservation.
In the event of excess baggage, if permitted, the Client shall pay a supplement directly to the airline at the airport. Critically, the Client shall be responsible for obtaining information on objects which are prohibited in the cabin or in the hold.
The airline shall only be liable vis-à-vis the Client for baggage placed by the latter in the custody thereof to the value of compensation provided under the terms of international conventions.
In the event of deterioration, late arrival, theft or loss of baggage or purchases, the Client shall contact the airline in order to report any deterioration, absence or loss of personal effects before leaving the airport, and shall then submit a declaration to the airline, including original versions of the following documents: the travel ticket, the baggage registration coupon, and the declaration.
8.6 Pregnant women
Airline companies may refuse to permit the boarding of a pregnant woman if, in their view, the pregnancy is advanced to the extent that there is the risk of a premature birth during the flight.
8.7 Refusal of boarding
In the event of refusal to permit boarding by the airline, this refusal shall not give rise to any entitlement to a refund from LVL.
9. MARITIME TRANSPORT
9.1 Conditions for reservations
In the context of security regulations in force, the following information is required for the issue of transport tickets:
– Names, forenames, dates and places of birth of all participants in the trip
– The make and model of the vehicle
– A mobile number, for the notification of last-minute changes to the sea crossing.
9.2 Conditions of carriage
General and particular conditions of carriage applied by the shipping company can be accessed on the website of the shipping company concerned, or are available on the request from LVL.
In accordance with (EC) Regulation 392/2009 and (EC) Regulation 1177/2010, any shipping company may specifically have occasion to modify schedules and/or itineraries without prior notice, together with ports of departure and arrival.
If, in the event of a modification by the shipping company, the Client decides not to proceed with the trip, they shall be invoiced for the cancellation charges described in Article 5 above. LVL shall not reimburse expenses (for taxis, hotels, transport, catering, etc.), once the Client is under the stewardship of the shipping company.
Unless indicated otherwise, passengers shall present themselves at the port of departure of the shipping company no later than 2 hours in advance of the scheduled departure time. In the event of failure to observe this time limit, entailing a no-show for departure, the Client shall not be entitled to any refund.
9.4 No-show for departure
Failure to board the boat for the outward journey shall automatically entail the cancellation of the return ticket by the shipping company, wherein the Client shall not be entitled to claim any transfer or reimbursement of the initial ticket or of tickets purchased by the latter, any accommodation costs or any other costs.
9.5 Contents of the vehicle and baggage
Each company operates its own policy regarding the content of vehicles. The Client shall be responsible for obtaining information on items which are prohibited on vessels.
In the event of deterioration, late arrival, theft, loss of baggage or purchases, damage to the vehicle, etc., the Client shall contact the shipping company in order to report any deterioration, absence or loss of personal effects before leaving the port of arrival, and shall then submit a declaration to the shipping company, including original versions of the following documents: the travel ticket and the declaration.
LVL shall not be liable for any loss, deterioration, theft of personal effects and baggage, or damage to the vehicle.
9.6 Refusal of boarding
In the event of refusal to permit boarding by the shipping company, this refusal shall not give rise to any entitlement to a refund from LVL.
11.1 Administrative and health formalities
Each passenger shall scrupulously observe administrative formalities, shall be responsible for ensuring the validity and conformity of documents required for their journeys. It is essential that the names and forenames entered on travel documents (reservations, travel tickets, exchange vouchers, etc.) correspond exactly to those entered in the official identity document used. It is imperative that foreign nationals obtain the requisite information from their competent embassies and/or consulates. Any participant who is unable to board a flight or a boat on the grounds of failure to present the required documents shall not be entitled to any refund, and no liability shall be enforceable on the part of LVL. In proper preparation for the trip, regardless of nationality or the country of departure… [source text incomplete?]
11.2 Child passengers
Children below majority age shall be in possession of their own identity document. The French family record book shall not constitute a valid identity document.
Minors who are not French nationals shall be in possession of an individual passport.
Where children below majority age are not travelling with a parent or a legal guardian, authorization for their departure from the national territory must be obtained from the competent authorities.
The Client shall assume sole responsibility for pets, which shall be identity chipped or tattooed, and shall have up-to-date vaccinations.
Failure to observe these administrative obligations may result in a refusal to permit boarding, for which LVL shall not be held liable.
12. DURATION OF TRIP
The first and/or last days are generally occupied by travel. Accordingly, subject to the schedules imposed by airlines or shipping companies, it may occur that the first and/or last day and or the final day and/or night are curtailed. This does not constitute a significant change to your trip.
The Customer Relations service of LVL can be contacted by E-mail at: email@example.com, and by post at the following address:
Les Voyages Linea
2 Avenue de 1er Consul
Complaints concerning airline or maritime services shall only be considered further to the submission of the original versions of the corresponding travel tickets, and the irregularity certificate (for baggage or schedules) issued by the airline or shipping company, together with a power of attorney conferring authority upon LVL for the management of the complaint directly with the airline or shipping company. The power of attorney shall be hand-written and signed.
14. COMPLAINTS PROCEDURE
If the Client has attempted to resolve their dispute through the offices of the Customer Relations service of the airline or shipping company, but the response thereof has not satisfied the Client, the Client may then refer the matter to the Mediator for Tourism and Travel. This extra-judicial settlement service is free of charge. All the necessary information can be found at: www.mtv.travel.
15. PROTECTION OF PERSONAL DATA
In the interests of an optimum quality of service, we inform the Client that each conversation with our customer advisors may be monitored or recorded using a system which is notified to the National Council for Data Processing & Civil Liberties (Commission Nationale Informatique et Liberté: CNIL). In consideration of the privacy of Clients and the protection of information supplied by the latter, LVL abides by legislation in force governing the protection of privacy. Of the information requested from the Client by LVL, certain elements are mandatory, as they are essential to the smooth running of the trip, while other elements are optional, and are collected in the interests of improved customer satisfaction by the delivery of a more personalized response to the expectations of the Client. These data are collected in conjunction with the identification of the Client on the website, during the participation of the Client in a prize competition, or in conjunction with registration for the LVL newsletter. These data may be disclosed to our service providers for the sole purpose of meeting the requirements of the Client. They may also be used by LVL in order to contact the Client upon their return from the trip, in order to obtain the opinion of the Client on services provided, in the context of quality surveys.
The processing of any personal information concerning Clients by our offices is declared to the CNIL (declaration number ****). In accordance with Article 34 of Law n° 78.17 of 6th January 1978 (Law on Data Processing & Civil Liberties), the Client enjoys a right of access, modification, rectification and deletion with respect to this personal information.
The Client may exercise this entitlement by writing to:
Les Voyages Linea
2 Ave de 1er Consul
PARTICULAR CONDITIONS OF SALE
Unless expressly indicated, no insurance is included in the prices quoted. Once the Client has subscribed to an insurance cover, it is not possible for the latter to be modified subsequently, replaced with a different cover or cancelled. The subscription value of insurance cover shall be systematically retained, and shall not be the subject of any claim for reimbursement.
At the time of reservation, LVL shall propose that the Client conclude an insurance policy with the company APRIL INTERNATIONAL VOYAGE:
– a contract for cancellation cover, as an option.
– a contract for multi-risk cover, as an option.
These insurances are not subscribed automatically by LVL on behalf of the client. It is essential that insurances be subscribed upon a request to this effect, by telephone or by the completion of a form on the website.
2. CONDITIONS FOR THE RESERVATION OF PRIVATE HOUSES
The reservation of a holiday in a private house corresponds to a specific product offer, which is subject to specific conditions of reservation, cancellation and settlement which will be notified to you in conjunction with your reservation request.
A specific contract will be produced for the validation of these conditions, and must be returned to us promptly, duly signed and accompanied by the payment on account required to secure the booking.
Failure to settle the requisite sums and/or failure to return the signed contract shall entail the cancellation of the reservation.
3. SALE OF TAILOR-MADE AND “A LA CARTE” HOLIDAYS
Themed excursions, activities, services and holidays are to classified as tailor-made holidays, and will be subject to particular conditions of sale and settlement, which will notified to you by our travel advisors at the time of your enquiry.
Tailor-made administrative charges, which are non-refundable in the event of cancellation, shall apply: €45 per transaction.
4. HOLIDAYS EXCLUDING TRANSPORT
For any booking which excludes the reservation of transport services with LVL, the following charges shall apply: €20 per person. These reservation charges shall not be refundable in the event of cancellation.
5. HOLIDAYS IN RESIDENTIAL PROPERTIES AND PRIVATE HOUSES
Accommodation in residential properties or in private houses shall be subject to the maximum number of occupants indicated at the time of reservation. It is essential that the exact number of occupants who are to use this accommodation during the holiday should be indicated. Travel documents will be issued on the basis of this information, and the Client shall notify LVL of any additional participant. Should you arrive with a greater number of persons than that indicated at the time of reservation, access may be refused, or a supplement may be payable on-site.